Delete your Level II learning data

Last updated: 4 November 2026

This page covers JS Insights for CFA® Level II from JS INSIGHTS LTD: the Android Google Play edition (uk.co.jsinsights.leveliistudy), the separate Android Website Edition (uk.co.jsinsights.leveliistudy.website) and the Windows edition. This notice describes the editions being prepared; it does not announce a release. Apple editions have separate iCloud and data arrangements.

No cloud account to delete

The Android editions do not initialise Firebase, use Google sign-in or sync learning data to a JS Insights account. The Windows edition also keeps learning data on the PC without a JS Insights account or cloud sync. Your notes, handwriting, answers and progress are not sent to JS Insights. A Google or Microsoft account used for a store purchase or device backup is managed by that provider, separately from the app.

Delete learning data on Android

Open More > Delete learning data, read the confirmation and choose Delete. This permanently removes notes (including Recently deleted notes), handwriting and drawings, unsaved handwriting drafts, progress, study-plan records, question history, bookmarks and any saved mock from that edition on this device. It leaves the Google Play purchase restorable and does not remove recordings. Repeat this for each device and each edition you use; deleting Website Edition data does not delete store-edition data.

Deleting one note in the notebook moves it to Recently deleted, where it can be restored for 30 days. This is different from the Delete learning data command, which removes these notes as well.

You can also clear the app's storage in Android Settings > Apps or uninstall it to remove its private local data. The exact wording depends on your device. Android backup may retain a copy of the learner database; review device and backup-provider settings to remove backup copies. Restoring a backup can restore records you previously deleted. The recordings are delivered with the app and can be installed again.

Delete learning data on Windows

In the app's settings, choose Delete all learning data, read the confirmation and choose Delete everything. This removes notes, drawings, answers, bookmarks, progress, study-plan records and saved mocks from the current PC. Individual notebook deletions otherwise remain in Recently deleted for 30 days. Your Microsoft Store purchase and course files are not affected by deleting learning data.

The app can keep local notebook backups made before a database-format update. Exported notes and backup files remain where you saved them; remove these separately if you want all copies deleted. Device backup software may also retain copies. Uninstalling a packaged Store app removes its private app data, but does not erase files you exported or backups held elsewhere.

Request deletion of information JS Insights holds

Email contact@jsinsights.co.uk with the subject Delete my JS Insights Level II data. Tell us which edition you use and what you want deleted. You do not need the app installed to make a request. We may ask for proportionate information to confirm the request is yours. Do not send passwords, sign-in codes, payment-card details or purchase tokens.

• Local learning data: JS Insights cannot access or remotely erase data stored only on your device. Use the controls above.
• Android store purchase verification: the Cloudflare verification service handles the package name, product identifier and Google Play purchase token to confirm a purchase. Tokens are processed during the request and are not written to application storage or logs. Cloudflare processes network information, including IP addresses, for service delivery and abuse limits. See the Level II Android privacy notice.
• Android Website Edition: there is no purchase or purchase-verification request to delete.
• Support messages: we receive your email address and the information you send. Support and deletion correspondence is normally kept for no longer than 24 months after the last relevant contact, unless needed longer for an unresolved issue or a legal obligation. We will explain any information that must be retained.

Purchases, advertising and other copies

Deleting learning data does not cancel or refund a purchase, and it does not delete Google Play or Microsoft Store purchase history. Manage that information through the relevant provider. Android store and Website Edition advertising uses Google AdMob; change consent under More > Ad privacy choices where shown and manage your advertising ID in Android settings. Google retains advertising data under its own policies. The Windows app has no Google advertising SDK. Files you shared, emailed or exported remain with their recipients or wherever you saved them.

Timing and confirmation

In-app deletion acts on the current device when confirmed. For an email request, we aim to complete a verified request within 30 days and confirm the outcome by email. If verification, a technical issue or a legal requirement affects completion, we will explain the outstanding steps and any applicable retention.

Read the Android notice, Android Website Edition notice and Windows notice for platform details, providers, retention and your rights.